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Mber+® is a bespoke online platform which will allow eligible 2024 Members to customise their Membership Pack with an array of available items, some of which can be personalised. Each Member receives product entitlements to be redeemed as well as a credit value to be spent in the shop on items of their choosing.
The Mber+® platform will launch in November and Primary Account Holders (PAH) who have renewed or purchased a 2024 Membership by this time will receive an introductory email with a username and further information about how to establish an account in Mber+®. Those who renew or purchase a 2024 Membership after this launch date should expect to receive the introductory email within a week of their purchase.
Please visit our CONTACT US page to enquire as to when you will receive this introductory email.
Once you’ve received your introductory email you will be able to sign in to your Mber+® account in the Login page using the username provided in the email you received and the password you created. Once signed in you will be able to redeem your product entitlements and progress through the shop to spend the assigned credit value for all Members in your group.
Members who have purchased their 2024 Membership are entitled to receive a Membership pack and credit towards the Mber+® shop. Registered Junior League Members as well as Companion Members will receive a digital copy of their Membership Card as well as the ability to establish an Mber+® account and shop the store.
This credit is available for you to use within the shop and has been provided as part of your Membership. Each Member within your group receives an assigned credit amount, this is combined to allow the PAH to spend the entirety of the credit in the same transaction.
Once signed in to your Mber+® account you will see your credit in the top right corner of your screen. This credit can be used to shop for items across all categories as well as cover the postage and handling fees associated with your order.
Please note, this amount does not update as you add items to your cart. View the cart to see the amount owed including the postage and handling. Adult, Concession and Junior Members each receive a credit to the value of $50. Whilst Families of 4 receive a credit of $180, this takes into account the discounted bundle that makes up the Family Membership and considers that postage handling fees will cover the entire groups order.
Once signed in to your Mber+® account you will have the option to redeem a physical Membership card as well as a sticker sheet. You will not receive additional credit for choosing not to redeem these items.
All Members will also receive a separate email containing a digital copy of your Membership card which can be added to your wallet on compatible devices as well as a pdf version that can be printed.
Once you reach the final stage of the checkout process of your journey, please apply your credit by entering the value of your credit into the designated text box. This credit value can be used to pay for the products in your cart as well as the postage and handling. The available credit value will not be automatically added to your order, please ensure you add this value before you checkout.
Yes, the credit can be used to cover the cost of the postage and handling fees.
It really is YOUR PACK YOUR WAY. With an array of items to choose from there is no limit to what can be included in your Membership pack. If you do exceed the amount of credit value you are able to pay the excess by entering your payment details. If at a later time you would like to add on more items, you can always sign in to your account and purchase more items in a separate transaction.
Entitlements will not be carried over from year to year. On the 31st of August 2024, any remaining entitlements (product and credit) will be removed. You will not receive a Membership Pack unless you redeem your pack and will not be entitled to additional credit moving forward if you do not receive a Membership Pack.
Selected items can be personalised with a name or even with your choice of colour. Simply customise any selected item within our product page(s) prior to adding your item/s to cart.
For any item with multiple design options, please click on your preferred design. The ADD TO CART button will then appear for you to proceed. Personalised items will also need an entry added.
Your membership items are made to order. For standard shipping, please allow 10-14 business days from for delivery from the time of the order. For express shipping, please allow 7-12 business days for delivery from the time of your order.
Once you have signed in to your Mber+® account please go to Account Dashboard by clicking on your name in the top right corner. Here, you can view your recent order. Alternatively, please visit our CONTACT US page.
Once your order has been sent you will have received a dispatch email, this email contains a tracking number and link. Please follow this link and input your tracking number to monitor your delivery. Please note if your parcel has had an unsuccessful delivery attempt/s, this will be returned to us for confirmation & re-sending out to you. If you selected standard shipping, please allow 10-14 business days from for delivery from the time of the order. For express shipping, please allow 7-12 business days for delivery from the time of delivery. If your wait time exceeds these timeframes, please get in contact with us via our CONTACT US page and include your order reference number.
Please visit our CONTACT US page and include your order reference number as well as any photos of your item/s you could share with us.
Please contact the Membership Services Team or visit our CONTACT US page.
No, your credit is exclusive to the Mber+® platform and cannot be used for items at the Team Store. But don’t forget you are entitled to a 15% discount on items purchased from the Bulldogs Team Store and on game day.
The items you purchase are made to order specifically for your Membership Pack. Unless items are faulty, damaged or the incorrect size they cannot be returned or exchanged. Please click here for more information about our Refunds and Returns Policy.